Privacy Policy

This Privacy Policy explains what information Lokozh (লোকজ) collects when you use lokozh.com, how we use it, and how we protect it.

1. Information we collect

When you place an order, we collect:

• Your name
• Your phone number (used as your primary identifier and to confirm orders by call)
• Your delivery address and district
• Your email address, if you choose to provide one (optional)
• Your order history and order details

We do not collect or store any card or online payment information, because Lokozh operates on a Cash on Delivery basis only.

2. How we use your information

• To process and confirm your order by phone
• To arrange delivery to your address
• To keep a record of your order history if you order again
• To contact you about an existing order

3. Cookies and analytics

We use a session cookie so your shopping cart works as you browse the site. We may also use tools such as Meta (Facebook) Pixel to understand how visitors use our site and to measure the performance of our ads. These tools may collect general browsing information but do not give us access to your payment details, since we don't process online payments.

4. How we store and protect your information

Your information is stored on a secured server with restricted admin access. Only authorized Lokozh staff (Owner and Staff-level accounts) can view customer and order records, and access is limited based on role.

5. Data retention and deletion

We keep order and customer records to support your order history and customer service. If you'd like your data removed, contact us and we'll process your request in line with applicable law.

6. Sharing your information

We do not sell your personal information. We share order and delivery details only with the courier or delivery service fulfilling your order, solely for the purpose of completing delivery.

7. Your choices

Email is optional when ordering. You can ask us at any time what information we hold about you, and request a correction or deletion, by contacting us using the details below.

8. Contact us

Questions about this policy or your data can be sent to contact@lokozh.com, or see our other contact details here.

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.